Craig Thompson, Executive Director
Craig received his MHSc. Health Administration from the University of Toronto’s Institute of Health Policy, Management and Evaluation (IHPME) and his BASc. Engineering from the University of Waterloo. He received the University of Toronto’s 2017 Robert Wood Johnson Award presented in collaboration with the Canadian College of Health Leaders (CCHL) and the 2016 Kevin J. Leonard Award presented in collaboration with UHN’s Centre for Global eHealth Innovation.
Craig is also a Certified Health Executive (CHE) with the Canadian College of Health Leaders (CCHL), registered Professional Engineer (P. Eng.) with the Professional Engineers of Ontario, associate member of the ADR Institute of Ontario, and member of The Beryl Institute.
Craig Thompson is a healthcare leader with more than 25 years of experience working for public and private organizations in the healthcare, design sciences and communications sectors. Craig is the past Co-chair of the Patient Experience Steering Committee at Cancer Care Ontario (CCO), and is the past Chair and board member of Progress Place – a community mental health organization.
Trevor Howard, Manager, Complaint Services
Trevor Howard brings more than 10 years of professional law enforcement experience at both the federal and municipal levels of government. As a Police Officer, Trevor worked diligently to resolve public complaints in a professional, empathetic and results-oriented manner. He also spent considerable time as an Investigator, conducting complex and sensitive criminal investigations involving vulnerable populations. Trevor holds an Honors Bachelor of Science degree from the University of Toronto, a Master’s of Public Policy, Administration and Law from York University, and a Graduate Diploma in Justice System Administration also from York University.
Gabriella Skubincan, Manager, Communications and Engagement
Gabriella Skubincan is a dynamic public affairs professional with a demonstrated track record as a strategic thinker and effective relationship manager. With a diverse background and 20+ years working in progressively challenging roles, most in the health care sector, she brings to the table branding expertise, creativity and extensive experience working collaboratively across many large organizations, making connections and driving results. Gabriella holds an Honours Bachelor of Arts degree from the University of Western Ontario and a Master’s of Arts from the University of Waterloo.