As a champion for fairness, the Patient Ombudsman facilitates resolutions and investigates complaints about patient care and health care experiences in Ontario. Once the Patient Ombudsman’s office has confirmed jurisdiction and the complainant has tried to resolve the complaint directly with the health sector organization – a hospital, CCAC or long-term care home – what happens next?
Learn more about the Patient Ombudsman’s process and approach to resolving complaints fairly. We work with all sides and consider information from the patient, the health sector organization and others to achieve a fair resolution. Following an investigation we may determine that the health sector organization acted appropriately or we may determine that changes are needed and will make recommendations which could lead to better care for everyone. Every experience can help us find ways to tackle and improve system-wide issues together.