Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Tips and Advice

Helpful tips to think about before you make a complaint


1. What is your complaint about?

We’ll need to know:

  • What happened?
  • When did it happened?
  • Where did it happen?
  • Who was involved?
  • Why were you dissatisfied?

2. What do you want to achieve through your complaint?

Think about what you want. The outcome could be an apology, recognition of the issue, a recommendation to prevent the same problem happening again to someone else or another agreed upon outcome to your complaint.

3. Can you provide consent?

We’ll need permission to collect, use and disclose personal and personal health information of the patient whose care and health care experience is in issue, which generally includes everything from a name to medical history.


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