Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

  • Contact us at

  • Toronto: 416-597-0339
  • Toll free: 1-888-321-0339
Woman sitting down

We continue to receive a high volume of calls and enquiries. Our team is prioritizing the most urgent complaints and will respond as quickly as possible. We appreciate your patience.

How can we help you?

Patient Ombudsman’s role is to help resolve complaints from patients, residents and caregivers about experiences in Ontario’s public hospitals, long-term care homes, home care, and community surgical and diagnostic centres.

We will do everything we can to hear, understand and resolve your complaint, without taking sides. We work with both complainants and health organizations to help prevent the same issues from happening to others and to influence positive change in Ontario’s health care system.

strategic plan cover image

2024-2027 Strategic Plan

Learn how Better Experiences result in Better Health Care

Learn More

Poster of Year Seven Report 2022/23

2022/23 Annual Report

Our latest complaints data


Learn More


Image with 3 question marks

Community surgical and diagnostic centres

Patient Ombudsman's jurisdiction has expanded

Read our FAQ


Are you from a Health Sector Organization with questions?

Learn More