Calls and formal complaints to Patient Ombudsman are extremely high at this time.
For new complainants: expect delays in returning your call.
For current complainants: expect delays in progressing your complaint file.
Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.
COVID-19 questions and information
Thank you, Patient Ombudsman Team
Contact us at
We are currently experiencing technical difficulties with our online complaint form. Thank you for your patience as we work to resolve the issue. You can continue to contact us by phone and leave a message at 1-888-321-0339.
We will do everything we can to hear, understand and resolve your complaint, without taking sides. Working with you and the health sector organizations, we can help prevent the same issues from happening again to others and influence positive change in Ontario’s health care system.
Annual Report 2021/22
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Resource on Long-Term Care Placement Process Without Consent
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