Patient Ombudsman will not be offering in-person ‘walk-in’ appointments until further notice.

Our service is still available by calling our central complaints phone line at 1.888.321.0339 or access our online complaint form.

Your experience matters to us.

COVID-19 questions and information

We appreciate your patience and effort in helping our office do our part to minimize risk and prevent exposure to COVID-19 (Coronavirus) for all Ontarians.

Thank you,
Patient Ombudsman Team

  • Contact us at

  • Toronto: 416-597-0339
  • Toll free: 1-888-321-0339
Woman sitting down

Patient Ombudsman continues to deliver services as changes to healthcare are underway. For more information about changes to healthcare visit We encourage patients and caregivers to continue to share their experiences with us.

How can we help you?

Every experience matters. We will do everything we can to hear, understand and resolve your complaint, without taking sides. Working with you and the health sector organizations, we can help prevent the same issues from happening again to others and influence positive change in Ontario’s health care system.

FAQ icon FAQ icon


Questions and Information

Get Answers


Case Studies icon Case Studies icon


Made your complaint? Here’s how we can help with your complaint.


Are you from a Health Sector Organization with questions?

Learn More