Thank you for the opportunity to serve as Ontario’s first ever Patient Ombudsman. I know many Ontarians have felt frustrated with our health care system. In my new role, I will make sure that everyone who reaches out to my new office feels heard and understood.
If you have already voiced your complaint at a public hospital, long-term care home or Community Care Access Centre (CCAC), and are still unhappy with the outcome or how it was handled, I will try to help. I may also undertake investigations following an attempted resolution of a complaint and on my own initiative, and I will make recommendations to influence positive change in Ontario’s health care system.
In the last couple of months prior to my appointment, my priorities have been setting up operations, connecting with patients and health sector organizations, and working together with stakeholders to foster an understanding of my role. I’ve committed to incorporating patient, caregiver and health sector organization employees perspectives into everything I do. I’m grateful for the insights you generously provided in developing our Vision, Mission and Values statements. You helped define us and we are very proud of this work. Be sure to keep telling us what you expect so that we can continue to evolve and get better over time.
As of July 4th, 2016 my office is ready to receive and respond to written complaints. Stay tuned for news about our ‘Grand Opening’ scheduled for the week September 19th when we move to our permanent and fully accessible location at 393 University Avenue, Toronto.
Christine Elliott, Patient Ombudsman