Calls and formal complaints to Patient Ombudsman are extremely high at this time.
For new complainants: expect delays in returning your call.
For current complainants: expect delays in progressing your complaint file.
Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.
COVID-19 questions and information
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We continue to receive a high volume of calls and enquiries. Our team is prioritizing the most urgent complaints and will respond as quickly as possible. We appreciate your patience.
Patient Ombudsman’s role is to help resolve complaints from patients, residents and caregivers about experiences in Ontario’s public hospitals, long-term care homes, home care, and community surgical and diagnostic centres.
We will do everything we can to hear, understand and resolve your complaint, without taking sides. We work with both complainants and health organizations to help prevent the same issues from happening to others and to influence positive change in Ontario’s health care system.
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Resource on Long-Term Care Placement Process Without Consent
Patient Ombudsman's jurisdiction has expanded
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