How to Make a Complaint: 3 Simple Steps

1

Before You Make a Complaint

First let’s make sure we’re the right organization to help you.

2

Make a Complaint

We receive written complaints related to Ontario’s public hospitals, long-term care homes and CCACs.

3

After You Make a Complaint

Made your complaint? Here is what you can expect from us.

Christine Elliott

Meet the Patient Ombudsman
Welcome to our temporary website

Thank you for the opportunity to serve as Ontario’s first ever Patient Ombudsman. I know many Ontarians have felt frustrated with our health care system. In my new role, I will make sure that everyone who reaches out to my new office feels heard and understood.

If you have already voiced your complaint at a public hospital, long-term care home or Community Care Access Centre (CCAC), and are still unhappy with the outcome or how it was handled, I will try to help. I may also undertake investigations following an attempted resolution of a complaint and on my own initiative, and I will make recommendations to influence positive change in Ontario’s health care system.

In the last couple of months prior to my appointment, my priorities have been setting up operations, connecting with patients and health sector organizations, and working together with stakeholders to foster an understanding of my role. I’ve committed to incorporating patient, caregiver and health sector organization employees perspectives into everything I do. I’m grateful for the insights you generously provided in developing our Vision, Mission and Values statements. You helped define us and we are very proud of this work. Be sure to keep telling us what you expect so that we can continue to evolve and get better over time.

As of July 4th, 2016 my office is ready to receive and respond to written complaints. Stay tuned for news about our ‘Grand Opening’ scheduled for the week September 19th when we move to our permanent and fully accessible location at 393 University Avenue, Toronto.

Sincerely,

Christine Elliott, Patient Ombudsman

Read Christine's Biography

Christine Elliot signs oath

Christine Elliott, Ontario’s first Patient Ombudsman, signs her oaths of public service on July 4.

To be a trusted champion for fairness and to influence positive change in Ontario’s health care system.
We facilitate resolutions and investigate complaints involving health sector organizations, without taking sides, and make recommendations to improve experiences for all Ontarians.

We are respectful:

We are considerate of the dignity, privacy and diversity of every person.

We are fair:

Everyone deserves to be treated fairly. That’s why we look at every issue impartially, listening to all sides to achieve clarity and understanding.

We listen:

We take the time to listen closely and carefully, acknowledging all experiences and perspectives.

We communicate:

We communicate clearly and promptly so that every person knows what to expect. We do so in a professional, courteous way that respects all audiences, languages and abilities.

We are empathetic:

We acknowledge that every experience is unique and respond to every person with openness and compassion.

We are trustworthy:

We are accountable to the people we serve and strive to provide high-quality service that adapts and improves as we learn.