Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

  • Contact us at

  • Toronto: 416-597-0339
  • Toll free: 1-888-321-0339
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Patient Ombudsman continues to deliver services as changes to healthcare are underway. For more information about changes to healthcare visit We encourage patients and caregivers to continue to share their experiences with us.

How can we help you?

Every experience matters. We will do everything we can to hear, understand and resolve your complaint, without taking sides. Working with you and the health sector organizations, we can help prevent the same issues from happening again to others and influence positive change in Ontario’s health care system.

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