Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Year Six

Link to Year Six Report 2021/22


Patient Ombudsman’s 2021/22 annual report highlights the strain patients, caregivers and health care providers have been under, with a growing number of complaints focusing on staffing issues, access to care, and a lack of courtesy and respect.

In its latest annual report, Patient Ombudsman shares complaints data from 2021/22, and reflects on the ways in which the COVID-19 pandemic continues to strain Ontario’s health care system.


Year 6 Summary Report

Year 6 Full Report

Media Release


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