Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Annual Highlights

Year One

Link to Year One Report 2016/17

Year Two

Link to Year Two Report 2017/18

Year Three

Link to Year Three Report 2018/19

Years Four and Five

Link to Years Four and Five Report






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