Patient Ombudsman will not be offering in-person ‘walk-in’ appointments until further notice.

Our service is still available by calling our central complaints phone line at 1.888.321.0339 or access our online complaint form.

Your experience matters to us.

COVID-19 questions and information

We appreciate your patience and effort in helping our office do our part to minimize risk and prevent exposure to COVID-19 (Coronavirus) for all Ontarians.

Thank you,
Patient Ombudsman Team

Complaint Process

How We Do Our Work


Our system of triage and early resolution ensures that most complaints are resolved quickly and informally, through conversations or meetings. However, more complex complaints, especially those involving more than one health sector organization, can take more time and, if the matter cannot be resolved, it could require an investigation.


Step 1: First, we make sure you’ve come to the right place

Step 2: You provide your complaint in writing

Step 3: We review your complaint

Step 4: We listen to all sides and try to resolve your complaint

Step 5: We may conduct an investigation

Step 6: We share our decision


Our complaints process at a glance




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