How We Do Our Work
Our system of triage and early resolution ensures that most complaints are resolved quickly and informally, through conversations or meetings. However, more complex complaints, especially those involving more than one health sector organization, can take more time and, if the matter cannot be resolved, it could require an investigation.
Step 1: First, we make sure you’ve come to the right place
Step 2: You provide your complaint in writing
Step 3: We review your complaint
Step 4: We listen to all sides and try to resolve your complaint
Step 5: We may conduct an investigation
Step 6: We share our decision
Our complaints process at a glance