Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Contact Us

Here are the ways to get in touch with us.

To submit a complaint about a Public Hospital, Home and community care services coordinated by the LHIN (formerly CCAC), or Long-Term Care Home or to speak to an Early Resolution Specialist, please use the contact information below:


Telephone: Monday to Friday from 9 a.m. to 4 p.m.

Toronto: 416.597.0339
Toll free: 1.888.321.0339
TTY: 416.597.5371

Fax: 416.597.5372

Send all mail and packages to:
Box 130, 77 Wellesley St. W.
Toronto, ON M7A 1N3

Office address*:
393 University Ave., Suite 1801
Toronto, ON M5G 1E6

*Our office is currently closed for in-person appointments and not receiving mail at this address.


For Reception or for General Inquiries:

**Please note that this email address is not for submitting complaints. All complaints must be made by using the online form or by calling our toll-free number 1.888.321.0339. Only emails pertaining to general inquiries will be returned from this email address.**


Media Relations Contact:
416-597-0339 x 5392



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