Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Make a Complaint

Generally, your name and other relevant personal information is necessary to help resolve your complaint. All complaint information is strictly confidential. We will require consent to proceed with resolving a complaint.

We collect your personal information under the authority of s. 13.1, 13.2 and 13.3 of the Excellent Care for All Act, 2010, and of the Freedom of Information and Protection of Privacy Act. This important information will be used to contact you and to attempt to facilitate a resolution of your complaint to the Patient Ombudsman. It may also be used in an investigation by the Patient Ombudsman and her team. Questions about this collection should be directed to the Records Management & Privacy Specialist. Questions about this collection should be directed to the Records Management & Privacy Specialist at 416.597.5377 or 1-888-321- 0339 ext. 5377.

If you are a caregiver or you are making a complaint on someone’s behalf, we require consent from the patient or the patient’s substitute decision-maker for Patient Ombudsman and the health sector organization to share the patient’s personal or personal health information for the purpose of attempting to resolve your complaint. We will also need you to assert to us that you have the patient’s or their substitute decision-maker’s consent to provide personal and personal health information in the complaint form.

Are you a staff member of a health sector organization? Learn more about Patient Ombudsman’s whistleblower confidentiality protections.

To make a complaint, please follow one of the two options:




Make a Complaint

Patient Ombudsman
Box 130, 77 Wellesley Street West
Toronto, Ontario M7A 1N3



If you need more information or would like to talk to someone directly before you make your complaint, please contact us at 416-597-0339, 1-888-321-0339 (toll free within Canada and U.S.), TTY # 416-597-5371 between 9:00 am to 4:00 pm Monday to Friday. We are not open on statutory holidays.





NEXT: After You Make a Complaint

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