SERVICE ALERT!

Patient Ombudsman cannot book COVID-19 vaccine appointments for Ontarians. We can only take complaints about vaccine clinics operated by public hospitals, after you have made a complaint with the hospital.

Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Information for Respondents

 

Infograph - Resolving complaints fairly: What to expect when a complaint is made

 


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