Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

COVID-19 (Novel Coronavirus) - Frequently asked questions and information

Due to the ongoing COVID-19 pandemic, our office is not currently open for ‘drop-in’ or face-to-face appointments with complainants. Patient Ombudsman’s dedicated team continues to work with patients, caregivers, and health sector organizations by telephone and email to resolve health care complaints.  

Patient Ombudsman is tracking the complaints we receive related to COVID-19 and is communicating the concerns we hear to the appropriate officials.

The latest information on public health measures, vaccination, and options for screening and testing is available online.

Common Complaints and Concerns

Patient Ombudsman is here to receive your complaints about health care experiences, both in general and related to COVID-19.

The following provides additional information on some of the most common concerns we hear about due to COVID-19.

Due to staffing shortages and growing demand, Home and Community Care Support Services (HCCSS) are temporarily adjusting care plans for some patients.

We recognize that these changes place an increased burden on caregivers. As long as there is no immediate health or safety risk to you/your loved one, it is unlikely that HSSCC will have the capacity to make exceptions to these service reductions.

If you are concerned that the reduction in your services will pose such a risk or if your situation changes, we encourage you to contact your care coordinator or the patient relations representative at your HCCSS.

If you are unhappy with the HCCSS’s response you can contact us again by telephone or submit a complaint using our online complaint form.

Patient Ombudsman continues to receive health care complaints about public hospitals, long-term care homes, home and community care.

We continue to receive a high volume of calls and enquiries. Our team is prioritizing the most urgent complaints and will respond as quickly as possible. We appreciate your patience.





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