Patient Ombudsman will not be offering in-person ‘walk-in’ appointments until further notice.

Our service is still available by calling our central complaints phone line at 1.888.321.0339 or access our online complaint form.

Your experience matters to us.

COVID-19 questions and information

We appreciate your patience and effort in helping our office do our part to minimize risk and prevent exposure to COVID-19 (Coronavirus) for all Ontarians.

Thank you,
Patient Ombudsman Team

Welcome to Our First Annual Report

Link to Annual Report 2016/17



The opening of the Patient Ombudsman’s office in July 2016 was an exciting opportunity to collaborate with health sector organizations and to represent a conduit for the patient voice to inspire positive changes that work for everyone.

One of the purposes of the Patient Ombudsman’s report was to begin to bring forward the themes that emerged from the experiences shared by patients and caregivers and highlights the insights collected in the office’s first full year of operations.

The work of building the Patient Ombudsman’s office has just begun and we are working committedly every day to fulfilling our promise to the people who fearlessly come forward to share a patient experience or perspective with us – our job is to make every experience matter.

Year One 2016/17

Financial Statements


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