Collaboration in Action: Case Summaries

Home and Community Care Services

Experience
A woman who lived independently at home with dementia was no longer able to shop for herself or prepare her own meals. She was receiving some home and community care services, such as Meals on Wheels and personal support services to help her take medication correctly. Increasingly, she refused to allow people into her home and, as a result, didn’t seem to be receiving enough help with her care needs. Her caregiver was concerned about her overall nutrition and noticed she had lost a significant amount of weight.

Resolution
Patient Ombudsman worked with the health sector organization to schedule times when the caregiver and the service providers were in the patient’s home at the same time to ensure they could meet the woman’s care needs together.

Experience
After moving to a retirement home, a resident became concerned about the lack of consistency in home and community service delivery since the relocation.

Resolution
Patient Ombudsman facilitated communication between the resident and the providers of home and community care services in her region. As a result of this discussion, the resident’s service schedule became more consistent and better aligned with the retirement home’s schedule, enabling the resident to participate more fully in activities, including regular meals.

 

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