A resident of a long-term care home changed her power of attorney. Due to the complex nature of the resident’s care plan and the circumstances, the long-term care homes administration was concerned about recognizing the new power of attorney. This response eroded the trust between family members and the long-term care home. The family, worried about reprisal because the resident was still living under the care of the home’s employees, felt obligated not to force the issue further.
Patient Ombudsman facilitated communication between the family and the long-term care home. Eventually, the new power of attorney was recognized. The discussion also resulted in a revised care plan and clarification as to how care decisions should be communicated in the future.