Patient Ombudsman can also conduct investigations.

More complex complaints can be escalated to investigation.

Patient Ombudsman can also initiate an own motion investigation.  An own motion investigation can happen without a complaint from a patient or caregiver. This type of investigation is generally about a systemic issue or a serious problem that comes to our attention as the result of trends in complaints or a matter of high public interest.

Patient Ombudsman may choose to conduct an investigation if:

  • An early resolution wasn’t possible

  • There may be a dispute to some of the facts in the initial complaint

  • There is wider public interest in the issue

Out of our investigations we can make recommendations highlighting issues so they don’t keep happening to other patients & families.

Click here to read our investigation summaries

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