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Patient Ombudsman will not be offering in-person ‘walk-in’ appointments until further notice.

Our service is still available by calling our central complaints phone line at 1.888.321.0339 or access our online complaint form.

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We appreciate your patience and effort in helping our office do our part to minimize risk and prevent exposure to COVID-19 (Coronavirus) for all Ontarians.

Thank you,
Patient Ombudsman Team

Our Latest Update

December 31st, 2020

We are incredibly shocked and saddened to learn of the tragic passing of Cathy Fooks, Ontario’s Patient Ombudsman. Below is a statement that was approved by Cathy’s family.


Statement on the passing of Cathy Fooks, Ontario’s Patient Ombudsman

It is with a very sad and heavy heart that we share the news of the untimely passing of Cathy Fooks due to a tragic accident. Since July 2020, Cathy held the role of Patient Ombudsman for Ontario, after 13 years as the President and CEO of The Change Foundation.

We send our deep-felt condolences to her husband, Terrence Sullivan, her four children and their partners, her two grandchildren, and the rest of her immediate and extended family.

This is a heartbreaking and devastating loss for so many. Cathy was a forward-thinking leader in Ontario’s healthcare sector. Among other accomplishments, Cathy pushed through barriers to make meaningful improvements to the patient and family caregiver experience. She was a visionary in engagement and co-design with patients and caregivers that will benefit the healthcare system for years to come. Cathy was a wife, mother, grandmother, daughter, sister, leader, mentor and friend.

The family will organize and share details about a celebration of life at a later date. Details will follow when they are available.


The entire staff at the office of the Patient Ombudsman, share our deepest of sympathies with Cathy’s family, friends and to all those she touched. We will share more updates as they become available next week.

Patient Ombudsman Team

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