February 05, 2018
Christine Elliott submitted her resignation as Ontario’s first Patient Ombudsman on February 1, 2018.
Until the next Patient Ombudsman is appointed, our office will continue to help patients and caregivers resolve their complaints about patient care and healthcare experiences in public hospitals, long-term care homes and home and community care services delivered by the Local Health Integration Networks (LHINs). We are committed to ensuring that there will be no disruptions to our day-to-day operations, and that patients, caregivers and families can continue to access our services.
We want each person who contacts our office to know that we are continuing to listen and learn, as we work to make every experience matter.
If you have any compliments, complaints or other comments about your experience with our office, we invite you to send us an email at firstname.lastname@example.org, where a member of the senior leadership team will review your feedback and contact you to reply. You may also send a confidential letter to our mailing address, attention “Feedback”.
With that said, we continue to ask patients and caregivers to be fearless in bringing their complaints to our office and for health sector organizations to be fearless in working with us to help improve Ontario’s healthcare system.
We’ll provide more information as it becomes available.