SERVICE ALERT!

Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

2024-2027 Strategic Plan

Link to 2024-2027 Strategic Plan

 

Patient Ombudsman’s 2024-2027 Strategic Plan not only sets out the aims and objectives of the office’s work for the next three years, but also reflects the Patient Ombudsman’s role within the health care system. Complaints provide a unique perspective from which to learn and share to improve the quality of the health care experiences for everyone.As one of the only ombuds offices in Canada dedicated to resolving complaints about health care, Patient Ombudsman uses the information gathered through its work to improve the quality of health care experiences.

 

 

Was this page helpful?