Calls and formal complaints to Patient Ombudsman are extremely high at this time.
For new complainants: expect delays in returning your call.
For current complainants: expect delays in progressing your complaint file.
Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.
COVID-19 questions and information
Thank you, Patient Ombudsman Team
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We continue to receive a high volume of calls. Our team is prioritizing the most urgent complaints and will respond as quickly as possible. We appreciate your patience. Our regular telephone hours are 9:00 a.m. to 12:30 p.m. on Thursdays and 9:00 a.m. to 4:00 p.m. all other business days.
Patient Ombudsman’s role is to help resolve complaints from patients, residents and caregivers about experiences in Ontario’s public hospitals, long-term care homes, home care, and community surgical and diagnostic centres.
We will do everything we can to hear, understand and resolve your complaint, without taking sides. We work with both complainants and health organizations to help prevent the same issues from happening to others and to influence positive change in Ontario’s health care system.
Our latest complaints data
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Patient Ombudsman has released an investigation report into the home care medical supplies disruption
Resources that show how fairness can be incorporated at the outset of creating policies and processes
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